Education Session: De-Escalation Training

Location: Chelsea Room, Executive Conference Center, Lower Level

Kill them with kindness, right? Well, no, not exactly. How do you feel when an upset guest, client, or employee approaches you? Panic and dread? Calm and confident? Join us to learn additional tools to quickly lower the emotional impact, gain tools that help you build confidence in dealing with dramatic, heightened, emotional situations that come your way.

Speakers: Heather Davis & Dayne Whitehurst

For more information, click here.