The schedule below is for general information purposes. For further details, please click on the event title.

Barista Bar

Discover Puerto Rico is proud to sponsor SYTA’s coffee break. Puerto Rico’s coffee is in itself a unique tradition, and you will be able to savor one of the Island’s authentic flavors as you network and gather with peers and colleagues during the event.

Education Session: Human Trafficking in the Hospitality and Travel Industries

Location: Sugar Hill Room, Executive Conference Center, Lower LevelHuman trafficking is a form of abuse where people profit from the control and exploitation of others. The International Labor Organization estimates there are over 40 million victims globally – 1 in 4 of which is a child. Victims are often sold in hotel rooms and transported […]

Education Session: De-Escalation Training

Location: Chelsea Room, Executive Conference Center, Lower LevelKill them with kindness, right? Well, no, not exactly. How do you feel when an upset guest, client, or employee approaches you? Panic and dread? Calm and confident? Join us to learn additional tools to quickly lower the emotional impact, gain tools that help you build confidence in […]

Branson’s Ice Cream Social

Join us for the Branson Ice Cream Social! Get the scoop on Branson at our delightful ice cream cart. Enjoy delicious treats while learning about all the fun and exciting things Branson has to offer. Don't miss out on this sweet experience at the SYTA annual conference! Sponsored by Explore Branson. 

Education Session: Human Trafficking in the Hospitality and Travel Industries

Location: Sugar Hill Room, Executive Conference Center, Lower LevelHuman trafficking is a form of abuse where people profit from the control and exploitation of others. The International Labor Organization estimates there are over 40 million victims globally – 1 in 4 of which is a child. Victims are often sold in hotel rooms and transported […]

Education Session: Beyond the Brochure

Location: Chelsea Room, Executive Conference Center, Lower LevelMuseums and monuments are boring! Teens don’t want to see things; they want to do things. From attending Gladiator School in Rome to serving in a giant soup kitchen in India, learn Kellie’s tips for making educational travel fun, memorable, and meaningful. Sponsored by Universal Destinations & ExperiencesSpeaker: […]

Tour Operator Lunch: THE BEST OF BROADWAY: UP CLOSE & PERSONAL

Group Sales Box Office’s Broadway Cooperative is thrilled to present a celebration of live theatre that could happen “Only in New York.” This tour operator-only lunchtime event will offer an intimate, up close and personal experience with Broadway professionals, exploring the life-changing impact that Broadway has on students and emphasizing the importance of arts education, exposure to […]