June 4, 2020

SYTA Attendees and Friends: 

After careful consideration, analysis, and discussion with our host city partners, Tourism Winnipeg and Travel Manitoba, SYTA Board of Directors and staff have made the difficult but necessary decision to cancel the 2020 SYTA Annual Conference in Winnipeg, Manitoba, Canada.

We thank you for your patience as we navigate the complexities of this decision. We’re especially grateful to Tourism Winnipeg, Travel Manitoba and partners for their support and understanding through the decision process. We are excited to announce that Tourism Winnipeg and Travel Manitoba has graciously agreed to host our 2023 SYTA Annual Conference, taking place August 18 – 22.  
Save the date for Monday, August 17, 2020! We are making plans for a virtual annual meeting, including education and connections, followed by Best of Broadway program. Business appointments will be scheduled in the fall for members who have renewed their 2020 membership. 
If you were registered for conference, below are detailed instructions on how to proceed with canceling registration and housing. You would have also received a separate email on June 4th from [email protected].
Unpaid Conference Registrations
If your registration status is unpaid or complimentary, no refund or credit applies. We will cancel your registration and no further action is needed.
Paid Conference Registrations
If we received a payment for your conference registration and as a paid registrant, we would like to provide you three options:
  1. We will offer a full credit towards the 2021 SYTA Annual Conference in New York City
  2. We can apply the monies towards renewing your 2020-2021 SYTA Membership
  3. Per the existing cancelation policy, you may cancel and receive a full refund less the $250 non-refundable administrative fee, if received on or before July 31, 2020.
Please let us know how you wish to proceed. Cancellation requests will be processed within 30 business days.
Option 1: Full Credit to your 2021 SYTA Annual Conference Registration
Existing payments will be credited to your 2021 SYTA Annual Conference Registration in New York City. This will secure your registration, book of business appointments, and 2020 registration rate for next year – Savings of over 10% per paid registration. For those that registered at the member registration rate, your membership must be current and paid in full prior to August 31, 2021 to receive member rate.
Option 2: Full Credit Towards your 2020-2021 SYTA Membership Renewals
Existing payments will be applied towards your 2020-2021 SYTA Membership Renewal. Depending on your registration credit, this may only be a partial payment and a balance may be due. Only current members will receive the first option to register for a book of business appointments for the 2021 Annual Conference.  We encourage you to keep your membership current.
Active (Tour Operator) Membership Renewal is $745 and the Dual Membership Renewal is $1,245. You may also include an optional $50 donation to the SYTA Youth Foundation.
Associate (Supplier) Membership Renewal is $995 and the Dual Membership Renewal is $1,245. You may also include an optional $50 donation to the SYTA Youth Foundation.
Option 3: Refund Your 2020 Conference Payment
If you elect to receive a refund of your conference payment, this will cancel your 2020 SYTA Annual Conference registration(s).  Refunds will be processed within 30 days of receiving your request.
Upon canceling registration, we will be unable to confirm a book of business appointments at the 2020 registration rates for 2021 in New York City.

REMINDER: You must click through the request form links below to indicate your selection of credit to 2021 SYTA Annual Conference or a refund of your 2020 payment. You may use the Comments to indicate any changes to your original payment method, e.g. a credit card account has been closed or if a check refund is required, please provide to whom and where to mail the refund check.
Important Notes Regarding Refunds:
  • Refunds will be issued to the same organization as from the original payment
  • Refunds will be issued using the original form of payment. Please let us know if a credit card no longer exists.
  • If your original payment was made by wire or ACH, we will issue refunds by check. Please let us know to whom and where to mail the check.
Please respond by Friday, July 31, 2020.
SYTA Housing
Hotel reservations made through the official SYTA Housing Bureau (either online from the conference website or by phone) – Connections Housing, the SYTA official housing bureau will cancel your hotel reservation(s) and you will receive an email from Connections Housing ([email protected]) confirming the cancelation, no other action is need. Emails will be sent out the week of June 8, 2020.  Official SYTA hotels are: Delta, ALT, Holiday Inn and Radisson.
If you made a reservation on your own rather than through the official housing bureau, you are responsible for canceling your reservation(s) directly with the hotel. Connections Housing is not responsible for canceling any reservations made directly with a hotel.
SYTA is not liable for reimbursement of any hotel expenses incurred as a result of individual or group cancelations.
As you focus on the needs of your communities and businesses in the weeks and months ahead, we continue our commitment to keeping the Student & Youth Travel Association strong for you in our rapidly changing world. We sincerely thank you for your support of SYTA and look forward to reuniting at 2021 SYTA Annual Conference in New York City, August 13 – 17, 2021.
Best regards,
Carylann Assante, CAE
Chief Executive Officer
SYTA and SYTA Youth Foundation