Friday, August 14, 2020


Pre-Conference Education


Consumer Protection: What is Consumer Protection?  How are you using the terms escrow or trust account with your customers?  Are you managing them appropriately? Find out at this session. 

Bill will present an engaging overview of Consumer Protection and explain the financial instruments available to student travel companies to protect their customer’s deposits while meeting the needs of their businesses.  
This session is required for organizations seeking their CSTO and/or student travel professionals seeking their CSTP.  If you have not yet decided to become certified – attend this program now and receive the credits towards your future certification. 

Presenter:  Bill Caldwell, CEO, Caldwell CPAs


Crisis Response Plans:  This session again?  Yes, and based on current events in 2020, this is more important then ever. 

A good crisis plan will serve as a guidebook to navigating all matter of complex situations that could affect the profitability, integrity or reputation of your organization – and more importantly the safety and welfare of your staff and customers.  This session is based on the standards in the CSTO program and meets the requirement for achieving your CSTP.

Presenter: Katy Summers, Senior Manager Education and Professional Development


1:15pm – 2:30pm
Crisis Simulation Workshop

Crisis planning is a part of the solution, but even more important is the rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that teams can truly build skills and confidence to make sound decisions under fire.  Corinne Hancock will facilitate a specially designed program for SYTA members that shows how you can develop and implement a crisis simulation exercise with your staff.  Attendees will actually participate in a live situation.  Everyone is welcome to attend and be part of the action. 

Presenter: Corinne Hancock, world renowned chaos expert and team leader


2:45pm – 3:45pm
Ten Ways to Improve Your Situational Awareness

In a fun and engaging session, Corinne will test your situational awareness and help you develop your survivor mindset with these 10 simple tips.  

Situational Awareness is the ability to identify, process, and comprehend information about how to survive in an emergency situation. More simply, it’s knowing what is going on around you. It is dynamic, hard to maintain, and easy to lose.

Knowing what is going on all the time is very difficult for any one person, especially during a high stress survival situation. Therefore it is important that you know what behavior is effective in maintaining Situational Awareness.

Presenter: Corinne Hancock, world renowned chaos expert and team leader


4:00pm – 5:00pm
Broadway Classroom Workshop

Experience Broadway like never before with a special SYTA Education Session and see for yourself why BROADWAY CLASSROOM is “a must” for all of your groups! Taught by a cast member from a Broadway show, you’ll learn choreography inspired by a major musical.  “Try to ignore your doubts and fears” and join us for this exciting session. 

Presented by Group Sales Box Office at 


SYTA President’s Welcome, Annual Meeting, Meet the Candidates & CSTP Graduation

Immediately following Annual Meeting, attendees may walk or take transportation to the Opening Night Event at the Canadian Museum for Human Rights.