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TSA Customer Service Resources

TSA Customer Service Resources

June 21, 2018

Occasionally, you or your clients may need to use Transportation Security Administration customer service resources. During the busy summer travel season in particular, knowing which resource to work with could save time and stress.

TSA Social Media

Have questions on what to bring through the security checkpoint? Did you leave something behind during screening? A dedicated TSA team answers questions regarding permitted and prohibited items, identification requirements and more. AskTSA is available to help before, during and after travel. | Facebook Messenger | Twitter @AskTSA

TSA Cares

For questions or concerns about traveling with a disability, contact the TSA Cares helpline 72 hours before traveling. TSA Cares answers questions about screening policies, procedures and what to expect at security checkpoints. TSA Cares can arrange assistance for passengers with medical conditions and for injured service members, veterans and wounded warriors. Call 855.787.2227, weekdays from 8 a.m. to 11 p.m. and weekends/holidays from 9 a.m. to 8 p.m. Eastern Time.

TSA in the Airport

For a helping hand during screening, just ask. Travelers who require special accommodations or have concerns about the airport security screening process can ask a transportation security officer or supervisor for a passenger support specialist, who provides on-the-spot assistance during security screening.

TSA on the Web

Wondering how to travel with your child or a furry companion? Need to know more about screening procedures? Visit to find answers to frequently asked questions, apply for TSA Pre✔️®, and use the What Can I Bring? tool to search for items you want to bring on the plane. You’ll also find top travel tips and videos offering tips, resources and more to help improve your travel experience.

TSA Contact Center

If you have questions on identification requirements or need language assistance while going through security, call the TSA Contact Center at 866.289.9673 to speak with a live operator. Automated information is also available any time, in several languages.


The MyTSA app provides around-the-clock access to the most frequently requested airport security information, via any mobile device. Save time and money with helpful tips on preparing for security, including a searchable database and detailed information for your favorite airports. Download the app from the Apple App Store or Google Play Store.